What is Counselling?

Counselling is a talking therapy that involves a qualified therapist listening to you and helping you find way to deal with emotional issues.

During your sessions I’ll encourage you to talk about your feelings, and thought processes, and help you find your own solutions to your problems.

You may need a short course or longer-term therapy for deeper issues.

Depending on the issues, it may take a number of sessions before you start to see progress, but with my help and support, you should gradually start to feel better.

Counselling can help with a number of issues:


Depression doesn’t discriminate. It can affect anyone, male, female, young and old. Counselling is effective in treating mild to moderate depression.

The signs of depression can be complex and can vary from person to person. If the feelings are interfering with your life and don’t go away after a couple of weeks, or if they come back, over and over again, for a few days at a time, it could be a sign that you’re depressed in the medical sense of the term.

What are signs and symptoms of depression?

  • Do you have trouble concentrating or remembering things?
  • Do you have angry outbursts frequently?
  • Do you find yourself losing interest in daily activities?
  • Have you experienced a reduced sex drive recently?
  • Do you feel as if your thinking has slowed?
  • Do you wrestle with feelings of sadness and discontent?
  • Do you find that even small tasks require a lot of energy?
  • Are you plagued by regret, getting hung up on past failures?
  • Do you struggle with suicidal thoughts?
  • Do you have trouble sleeping?
  • Are you irritable often?
  • Have you noticed a change in your appetite recently?
  • Are you agitated or anxious often?
  • Do you break into crying spells for no apparent reason?

These symptoms can have a negative impact on your well being and usually affect your relationship with your partner, family or friends.

Understanding depression and its triggers can be helpful for sufferers trying to manage the condition.

Counselling involves talking about difficult or painful feelings, and as you begin to face them, you may feel worse in some ways. However, with help and support you should gradually start to feel better.


Cognitive Behavioural Therapy (CBT) has been shown to be one of the most effective treatments for General Anxiety Disorder (GAD).

CBT can help you to understand how your thoughts, feelings and behaviour affect each other. It can also help you to understand and challenge your negative and anxious thoughts.

CBT can also help you recognise, and change what safety behaviours you might be putting in place, such as avoidance.

Symptoms of GAD include:

  • Heart palpitations
  • Dizziness
  • Feeling restless
  • Trouble concentrating
  • Trouble sleeping

Everyone has feelings of anxiety some time in their life – You may feel anxious about a job interview or an exam. This is normal at times like this.

Sometimes you may find it difficult to control your worries. You might feel anxious a lot of the time, and find it is affecting the rest of your life.

Anxiety is the main symptom of:

  • Panic disorder
  • Phobias
  • Post Traumatic Stress Disorder (PTSD)
  • Social Anxiety
  • General Anxiety disorder (GAD)

People with GAD feel anxious most of the time, in a number of situations.

Low Self-Esteem

Often low-self esteem springs from early relationships with our parents or siblings.

We might have been sent the message that we weren’t good enough, or not important.

We might have been neglected, or abused and internalised the message that it was our fault.
Lots of people develop low-self esteem after being bullied at school, their romantic relationship, or work relationships were hurtful, controlling or destructive in some way.

Sometimes a number of bad experiences can have a cumulative effect on how we think of ourselves; sometimes something that happened in the past can trigger low self-esteem in the present.
During counselling, negative patterns might emerge, which could highlight your self-concept.

You may find it useful to talk about, and work through past experiences – even if they’re painful. You may lay some old ghosts to rest, and forgive yourself and others, and move on.

The past can’t be changed, but how you think about it, and how you approach the future can.

I practice from premises based in Hull city centre. If you’re unsure if counselling is right for you, please call me to discuss it in more detail. I look forward to hearing from you.


Tracey Murray  is committed to protecting and respecting your privacy and personal data. This Privacy Policy describes how I will use your personal information and how you can exercise your rights under the General Data Protection Regulation (GDPR).

Data controller and contact information

The data controller is Tracey Murray. If you have any questions, comments or requests regarding this Privacy Policy, please feel free to contact me at:

Tracey Murray 

Norwich House

Savile Street 



Mobile: 07557125134

Data Protection Officer:

As above

Purposes and lawful basis for processing personal data

I may collect, process and use your personal data in the course of providing therapy services, goods and other related services to you and to manage my relationship with you, in the following ways:

Processed under the lawful basis of Contract:

When you enquire about or purchase therapy services, goods and other related services from me, I will collect personal information to enable me to respond to your enquiry and to process and complete your purchase.

Processed under the lawful basis of Legal Obligation:

I collect and process your personal information for producing invoices and accounting purposes which is required to meet HMRC legislation.

Who I share your personal data with

I do not share your data with any other third parties except:

  • if you have given your consent.
  • if it is necessary to enable the provision of third party services you have requested (for example to facilitate quotes or agreements for other services or products).
  • if I am under a duty to comply with any legal obligation.

Third party recipients of your data

Data processors are third parties who provide elements of my business management services for me, who process or store personal data on my behalf. The categories of these recipients are accounting, marketing, software, and website providers.

I have contracts in place with my data processors to ensure they are looking after your data to GDPR standards, which means they cannot use, share or do anything with your personal data unless I have instructed them to do so.

Retention periods

Unless otherwise listed below, your personal data will be kept for a period of 7 years in order to comply with HMRC requirements.

Personal data processed under consent will be kept for as long as you consent to its processing. I will seek to refresh your consent at appropriate intervals.

Your rights in regard to your personal data

You have a number of rights in regard to your personal data. These include the right to request access to, rectification or erasure of personal data I hold, or restriction of processing concerning your data, or to object to the processing as well as the right of data portability. If you wish to make any such requests please contact me in writing using the contact details on the contact page.

Right to withdraw consent

Where I have processed your personal data on the lawful basis of consent, you have the right to withdraw this consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Right to complain

If you have any concerns about how I have handled your personal data, please contact me so I may address them.

You also have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office, about how I manage your data.

Provision of data

In most cases, the provision of your personal data is necessary to enter into a contract with me.

Changes to this policy

I will regularly review this privacy notice and update it where necessary. This policy was last updated in February 2019.